Privacy Policy

MESOA Trading Limited trading as MESOA

 

MESOA Trading Limited’s privacy policy

 

Introduction

This policy document explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This policy does not apply to any websites (if any) that may either now or at any time in the future have a link to ours. 


MESOA Trading Limited is the controller and is responsible for your personal data (collectively referred to as “MESOA Trading Limited”, “we”, “us” or “our” in this privacy policy). Our registered office is at The Maltings, East Tyndall Street, CF24 5EA Our Company Registered Number is: 11926634. 


This website is not intended for children and we do not knowingly collect data relating to children.


It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.


We are obliged to collect, process and store some data as part of what we do. Our Data Protection Officer is Andrew Jones who can be contacted by email – dpo@mesoa.men


You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 


Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 4 January 2021. Historic versions can be obtained by contacting us.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 


What Information We Need from You

The exact information we will request from you will depend on what you have asked us to do or what we are contracted to do for you.


There are two types of personal data (personal information) that we may collect, use, store and transfer:


Personal data: this is the general information that you supply about yourself – such as:

    • Identity Data includes first name, maiden name, last name, username or similar identifier, title and date of birth.
    • Contact Data includes billing address, delivery address, email address and telephone numbers.
    • Financial Data includes bank account and payment card details.
    • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
    • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
    • Usage Data includes information about how you use our website, products and services.
    • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.


We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.


We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


 

Disclosures of your personal data 

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.


General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


We may also share your personal data with the parties set out below for the purposes set out in the table Why Do We Need Your Information? below.


    • PayPal
    • ClearPay.

 


What is the Source of the Information?

Information about you may be obtained from a number of sources; including:


Direct interactions. You may volunteer the information about yourself or you may provide information relating to someone else – if you have the authority to do so


Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.


Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

 

      • analytics providers such as Google based outside the UK;
      • advertising networks inside the UK; and
      • search information providers inside the UK.
      • Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside the UK.
      • Identity and Contact Data from data brokers or aggregators inside the UK.
      • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.


Why Do We Need Your Information? 

The primary reason for asking you to provide us with your personal data, is to allow us to carry out your requests and undertake work for you. We will also use your personal data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or where we need to comply with a legal obligation. 


The following are some examples, although not exhaustive, of what we may use your information for:


/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

 



    Marketing

    We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

     


    Promotional offers from us

    We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).


    You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.


     

    Third-party marketing

    We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.


     

    Opting out

    You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time at hello@mesoa.men


    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.


     

    Cookies

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy

     


    Change of purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.


    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.


    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


     

    Who has access to your Information?

    We will not sell or rent your information to third parties under any circumstances.

    We will not share your information with third parties for marketing purposes under any circumstances.

    Generally, we will only use your information within our own company.


    However, there may be circumstances, when undertaking work for you or for other good reason, where we are obliged to disclose personal information to third parties; for example:

        • Media or ISP suppliers
        • Our Accountants/ Auditors;
        • Any disclosure required by law or regulation; such as the prevention of financial crime and terrorism
        • If there is an emergency and we think you or others are at risk

    In the event any of your information is shared with any third parties, they are obliged to comply with our instructions and they should not use your personal information for their own purposes, unless you have explicitly consented to them doing so.


    There may potentially be some uses of personal data that may require your specific consent. If this is ever the case, we would contact you separately to ask for your consent which you would be free to withdraw at any time.

     

    How do we Protect Your Personal Information?

    We take all reasonable measures to protect your personal data whilst it is in our care.

    We have high standards of technology in order to protect personally identifiable data from loss, misuse, alteration or destruction.


    Similarly, we adopt a high standard when it comes to confidentiality obligations both internally and when dealing with third parties and we expect those third parties to conduct themselves similarly, to protect confidentiality of all information and to ensure all personal data is handled and processed confidentiality and in compliance with data protection requirements.


    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


     

    How Long Will We Retain Your Personal Information?

    Your personal information will be retained, usually in computer or manual files, only for as long as necessary to fulfil the purposes for which the information was collected; or as required by law.


    We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.


    To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.


    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.


    In some circumstances you can ask us to delete your data: see ‘What are Your Rights?’ below for further information.


    In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.


     

    What are Your Rights?

    Under GDPR, you are entitled to access your personal data (otherwise known as a 'right to access'). If you wish to make a request, please do so in writing addressed to our Data Protection Officer (Andrew Jones); or contact the person dealing with your matter.


    No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


    What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


    Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


    A request for access to your personal data means you are entitled to a copy of the data we hold on you – such as your name, address, contact details, date of birth, information regarding your health etc.- but it does not mean you are entitled to the documents that contain this data.

    Under certain circumstances, in addition to the entitlement to ‘access your data’, you have the following rights:


    The right to be informed: which is fulfilled by way of this privacy document and our transparent explanation as to how we use your personal data


    The right to rectification: you are entitled to have personal data rectified if it is inaccurate or incomplete, although we may need to verify the accuracy of the new data you provide to us


    The right to erasure / ‘right to be forgotten’: you have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. This right only applies in the following specific circumstances:


        • Where the personal data is no longer necessary regarding the purpose for which it was originally collected
        • Where consent is relied upon as the lawful basis for holding your data and you withdraw your consent
        • Where you object to the processing and there is no overriding legitimate interest for continuing the processing
        • The personal data was unlawfully processed
        • Where you object to the processing for direct marketing purposes

    The right to object: you have the right to object to processing based on legitimate interests; and direct marketing. This right only applies in the following circumstances:


          • An objection to stop processing personal data for direct marketing purposes is absolute – there are no exemptions or grounds to refuse – we must stop processing in this context. (We do not market directly).
          • You must have an objection on grounds relating to your particular situation
          • We must stop processing your personal data unless:
          • We can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms; or
          • There is a legal or overriding statutory obligation to continue to do so.

    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:


          • If you want us to establish the data's accuracy.
          • Where our use of the data is unlawful but you do not want us to erase it.
          • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
          • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

    Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


    Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


    By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

     

      International Transfers 

      We do not transfer your personal data outside the UK.